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Online Redressal System

Register a Complaint

Customers can submit complaints through our online grievance system. We are committed to resolving your concerns promptly and transparently.

Register a Complaint

Complaint Registration is the first level of grievance resolution.

LEASE INDEX INDIA LIMITED

SUPPORT & RESOLUTION WORKFLOW

INITIAL COMPLAINT CHANNELS
BRANCH VISIT

Visit the branch
&
Use the Complaint Register

POSTAL LETTER

LEASE INDEX INDIA LTD
Trinity Complex, opposite LIC, Sakthan Thampuran Nagar, Veliyannur, Thrissur Pin - 680001

ESCALATION THRESHOLD :
LEVEL 2: NODAL OFFICERS

If the complaint is not resolved within 10 days through any of the above channels, the customer may escalate it to the nodal officers:

LEVEL 3: PRINCIPAL NODAL OFFICER

If the complaint remains unresolved after 15 days from the date of registration, the customer may escalate the complaint to the Principal Nodal Officer:

Mr. Sreeji P K
Principal Nodal Officer
Phone +91 9447407284
Availability Mon – Sat, 9am – 5pm
LEVEL 4: INTEGRATED OMBUDSMAN

If no response is received, or if the resolution provided is unsatisfactory within 30 days, the customer may further escalate the matter through the RBI CMS Portal:

SUBMIT PHYSICAL FORM

Centralised Receipt and Processing Centre
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
Toll-free No: 14448

Branch Directory

Find and contact your local branch manager directly.

Branch Manager Name Phone Email Address
Anthikad Mrs. Bindhu 8138800641 leaseindexanthikkad@yahoo.com Anand Plaza, Anthikad, Thrissur
CORPORATE OFFICE Mr.Sreeji P.K. 9447407284 leaseindex@yahoo.co.in H.O. Trinity Complex, opposite LIC, Sakthan Thampuran Nagar, Veliyannur, Thrissur
Kodungallur Mr. Balram 8330838121 leaseindexkdr@yahoo.in Plaza Shopping Complex, South Nada, Kodungallur, Thrissur
Thriprayar Mrs.Reshmi P S. 6235931123 leaseindextpr@yahoo.com Alwya Shopping Complex, Poly Junction, Thriprayar, Thrissur
THRISSUR Mr.Sreeji P.K. 9447407284 leaseindex@yahoo.co.in H.O. Trinity Complex, opposite LIC, Sakthan Thampuran Nagar, Veliyannur, Thrissur

Principal Nodal Officer

For escalations where solutions are unsatisfactory or delayed, please feel free to get in touch with our Principal Nodal Officer.

Officer Name: Mr. Sreeji P K
Designation: Principal Nodal Officer
Hours: Mon - Sat: 9:00 AM - 5:00 PM
Office: Lease Index India Ltd., Head Office, Trinity Complex, Opposite LIC, Sakthan Thampuran Nagar, Veliyannur, Thrissur, Kerala - 680001
Fair Lending & Transparent Resolution

Frequently Asked Questions

Common queries regarding our grievance redressal process.

You can register a complaint online through our website by clicking the "Register a Complaint" button above. Alternatively, you can send an email to our support team, call our helpline, or submit a written complaint letter at any of our branches.
For initial complaint registration (Level 1), we aim to resolve your grievance within 7 working days. If additional details or investigation are required, we will keep you informed of the extension.
If your complaint remains unresolved at Level 1, it is automatically escalated to Level 2 (Branch / Regional Manager). If it is still not resolved to your satisfaction, you can escalate to Level 3 by writing directly to our Principal Nodal Officer.
Under the RBI guidelines, you can approach the RBI Integrated Ombudsman (Level 4) only if your complaint remains unresolved, unaddressed, or is rejected by our internal grievance cells within 30 days of registration.